Shipping & Return Policies
Estimated Shipping Times - Region (ETA)
ON, QC (1 - 3 Business Days)
AB, MB, SK, NS (2 - 4 Business Days)
BC, NB, PEI, NL (4 - 6 Business Days)
YT, NT, NU (6 - 14 Business Days)​
Shipping and Handling Rates
Shipping is free on orders of $200 or more within Canada.
​
$0-100 $12.50
$100-200 $20.00
$200 and up Free
​
Remote Areas and Islands: Although we try our best to stand by our shipping polices, we may assess additional shipping charges on large tubing items to remote areas and islands.
​
PO Box's: Where shipping costs to PO boxes is prohibitive, we will require a physical address to ship to certain destinations.
Free shipping is only applicable for orders placed online. For any special order sales freight must be negotiated on a case by case basis.
Return Policy
OLC Terms & Conditions
The following is a summary of our return policy:
30 Day Returns: Items returned within 30 days of receipt are eligible for a full refund (less a 15% re-stocking fee) provided items are returned in their original packaging, are unused, and free of any damage or mark of wear and tear. For special/custom orders a minimum 25% restocking fee will be applied plus any shipping costs associated with the order. For customer error, we do not refund return shipping cost, shipping costs charged on the original invoice, and will deduct any shipping costs incurred by us on orders originally qualifying for free shipping.
​
A 25% re-stocking fee is also applied to any special order items cancelled prior to shipping.
Non-Returnable Products:
The following products are not eligible for return:
-
Products not in their original packaging or with any visible signs of wear and tear.
-
Used or Installed products (unless defective or under manufacturers warranty).
-
Products returned after 30 days of receipt.
-
Special Order Items (unless authorized by OLC).
-
Clearance Items
-
Products not originally purchased from Outdoor Lighting Canada.
​
If you wish to return an item that is not eligible for return please contact us via email and management will at times determine a re-stocking fee depending on the nature of the item and the circumstances pertaining to the order. A minimum re-stocking charge of 25% will apply to any items being returned under these circumstances.
For all orders pertaining to design services products returned will be automatically assessed a 25% re-stocking fee if returned within 30 days of receipt.
Return Process:
If you would like to return items, please contact us via email to ensure your products are eligible for return stating your original order number for reference. We will return your email within 1 business day regarding your case and provide you with consent for the return.
Return items can be sent to: